To: Team LOLO
Date: 6/24/2022
Hey guys thank you for all of the great work that you've been doing to take care of my mom. I am writing this so that we can better do anything better job of meeting her needs, as well as having a strong team where each member feels appreciate, valued and clearly understands the goals that need to be met.
Food – All humans need to eat. If you have ever skipped a meal, or tried to diet, or gone a long time eating very little, you know what it is like to go too long without food. You get light headed, get a headache and you are cranky and tired. This also describes Dr. Price many days because she has not eaten properly. That is also why her muscles ache, she doesn't have energy to move. Th
Her doctor mentioned on 6/22/22 that she is generally healthy, but that her muscle loss is due to poor nutrition. It is also why she has the symptoms described above. Her Boost is a supplement, not a meal replacement. It is your responsibility to make sure that she eats well during your shift. We will be working on a meal plan, and trying to figure out things that she will eat, but the excuse of “she didn’t want anything” will not stand anymore. Her meals will always consist of a protein and a fruit or vegetable. They don’t have to be big, but she has to eat at least 3 times a day. She doesn't think about eating, but we have to remember for her.
Engagement – While you are at work, please remember that this is WORK. I want you to be relaxed and have time to sit and rest, but your time here is to meet the needs of the client. Each shift make sure to spend at least 1 hour actually sitting and talking with her, doing an activity or even folding clothes. The television should not be her only stimulation. If you have a problem with this , please let me know.
Working Times – Going forward everyone will have a set schedule. Recently, working times and paid time off seemed to be confusing to some. To help with that, going forward there is no paid time off unless it is stated by me. Don’t worry, I do want you to have time off. The problem is that, what I offered as a gift, some people began to feel entitled to. I don’t know of many places that pay people to not work as often as we do, yet it begin to feel like it was not appreciated.
Always remember that this is a job. You are not doing us a favor; you are working for pay. Yes, I want you guys to care for my mom, but I will never ask you to come in for free, because it is a job. Likewise, do not expect us to pay you when you do not work.
Certification – In the next few months we would like everyone on the team to have CNA training. Being able to handle emergency situations is important. Her doctor had a serious talk with me about the number of times the emergency room has been called recently, and how much medical training her team has. Of course in an emergency, 911 is important, but having the training to know when an emergency IS an emergency is important.
If you think my is in distress, that you can not resolve, always call 911. There will be a bit of training by lead team members, but I am working on a plan to give those who are certified greater pay.
Toya, Jontay, Tequilla and Queen (I hope I spelled your name right), you guys have been there through a tough couple of months. I appreciate your presence. Going forward my hope is that you are better equipped to create a safe environment for my mom and a peaceful work environment for yourself while you are here.
If you have any questions, please let me know directly.
Michelle
615 5549190 / mpj@successlabhq.com